About Us

About the ITS Training School

The ITS Training School is a key strategic business unit within the Institute of Tourism Studies (ITS), providing high-quality, industry-driven and hands-on training programmes for the hospitality and tourism industries.

Working with qualified and experienced professionals, the Training School provides training opportunities designed to respond to the needs of individuals, professionals and organisations.

Message from the CEO

In an industry that is in constant change such as the Tourism and Hospitality, the need to train and retrain staff is of crucial importance. In order to address the short term and medium term skill gaps in the Local and International Tourism Industry, the aim of the Training school within ITS, is to provide high quality and innovative practical training programmes uniquely customised to the industry’s specific needs.

I wish all those who choose to train their staff or staff who enrol to train with us every success in their business and careers respectively.

Pierre Fenech
Chief Executive Officer

Who We Support

Individuals

Looking to develop new skills or expand their knowledge.

Professionals

Seeking opportunities to further develop their skills and knowledge.

Businesses & Organisations

Looking for training solutions to support their teams and organisational needs.

Mission

Shaping Excellence and Innovation in Tourism, through teaching and learning, quality research, advice, and realisation of innovative business concepts.

As the leading training institution in hospitality and tourism we provide future-ready and industry-relevant professional training programmes to upskill leadership and workforce.

Vision

The Institute of Tourism Studies will lead the transformation of tomorrow's international tourism industry.

Through the innovative training programmes designed for the industry's needs the ITS Training School builds and restores the necessary skillsets of and empower today's workforce to excellently deliver a quality hospitality and tourism experience to the customer.

Our Values

Our three steadfast values regulating our training provision and skills validation are leadership, innovation and delivery.

Leadership

Our Belief: We believe that leadership is key in building a competitive and motivated workforce that is engaged in training and contributes towards the success of the industry.

Our Commitment: Through our seminal leadership in hospitality and tourism training we inspire, engage and uplift a skilled, enthusiastic and satisfied workforce.

Innovation

Our Belief: We believe that the industry needs to remain innovative in order to adapt, stay at cutting-edge and overcome the constant challenges of change in today's highly competitive world.

Our Commitment: Our training programmes are research-based and industry-relevant, delivered through innovative technologies and training methods, and facilitated in state-of-the-art and/or workplace environments to uplift the skills of the workforce.

Delivery

Our Belief: We believe that service delivery is to be of high quality, efficient, effective and inclusive to meet and exceed customers' expectations.

Our Commitment: Our training programmes inculcate in workforce the necessary skills, knowledge and competencies to perform an excellent service.